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These terms and conditions govern the use of This Site is owned and operated by Shoots Plants Ltd. This Site is an e-commerce website. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Shoots Plants Ltd and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.


When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site. The following goods are available on our Site:

  • Plants
  • Pots
  • Other

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it.

All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Cancellations and Refund Policy

Cancellation of Orders

  • Orders can be canceled at any time before the items have been shipped from our facility.
  • Once an item has been shipped, cancellations may not be possible due to regulatory restrictions around phytosanitary testing regulations.
  • In cases where cancellations are not feasible due to shipping regulations, we encourage customers to reach out to discuss alternative solutions.

30-Day Guarantee

We stand behind the quality of our plants. If, within 30 days of receiving your plant, it fails to thrive or dies despite proper care, we offer our guarantee for a replacement or refund.

Conditions for Guarantee

  • Ensure the plant has been cared for according to our provided care guidelines.
  • Notify us within 30 days of receiving the plant, providing details and provide images of the plant.
  • Depending on the circumstances, we will either replace the plant or process a refund.

Refund Policy:

Refund requests must be made within 14 days after receipt of your goods. We accept refund requests for goods sold on our Site for any of the following reasons:

  • Good does not match description;

  • Good is broken or faulty

Natural Variation:

At Shoots Plants, we celebrate the inherent beauty and uniqueness of living organisms, especially when it comes to our curated collection of plants. Each plant we offer is a living, breathing entity with its own distinctive characteristics and charm. It’s important to note that plants, by nature, exhibit natural variations in shape, size, and overall appearance.

When referring to plant size in our product descriptions, we indicate the batch size, encompassing a range of individual plants within a specific grouping. While we strive to maintain consistency, it’s important to note that each plant is a unique living organism, and subtle variations in height may exist within a batch.

To ensure clarity in understanding plant size, we adhere to the standardised measurement practice. Our plants are measured from the floor to the top leaf, providing a comprehensive representation of the overall height including pot.


We accept the following payment methods on our Site: – Direct Invoicing, Credit Card, Debit Card

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Standard delivery; 1-12 business days

Delivery will take place as soon as reasonably possible. Delivery times may vary due to unforseen circumstances. You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Shoots Plants Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.


Except where prohibited by law, by using this Site you indemnify and hold harmless Shoots Plants Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of England.

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.


These Terms and Conditions may be amended from time to time in order to maintain compliance

with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

5 Brayford Square, London, E1 0SG

You can also contact us through the feedback form available on our Site.

Effective Date: 5th day of December,  20

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